Cancun Cosmetic Dentistry
Reviews and Complaints

People! Please do not go out of the country for medical/dental procedures!

There is no legal or other recourse you have if something goes wrong. I am constantly astonished that people are duped into believing they can guarantee great results. You are left with no avenue to recoup your money (not to mention pain and suffering) if something goes wrong. Do you even know if they are using sterile instruments/supplies?

Are the nurses/assistants trained? What implants are they using? What are they made of?

I realize its less money and people think they can throw in a vacation too but you get what you pay for. Please for your own health and safety think before you go.

I am so sorry for your experience. I just went in February and had the snap in dental procedure with 22 teeth removed, palate lifted, infected gums...mouth was a mess.

I personally could not have done such a thing without i.v. sedation. When I went in to review the wax teeth and how they fit in my mouth, they asked me if I was happy with the shade, shape etc. of my teeth and there is paperwork that you sign saying you are happy.

Why didn't you complain at the time and have them make the changes then? Also they were very clear that if any of the implants failed (and implants DO fail) that they would replace that implant literally replace it in another or similar position. Sometimes the bone rejects the implant. I'm a paralegal and I researched failed implants and dental complaints here in the US and the complaints were MASSIVE.

Cancun Dental guarantees their implants for five years and their paperwork is very clear. I had concerns about how my bottom jaw was healing and one implant in particular. They have called me DAILY, I've spoken with the dentist, sent pictures and followed their instructions. Sure enough I'm making vast improvements.

I am going back at the end of April just to have xrays done and get my top realigned (I've healed very quickly there and the gums have shrunk as expected). The staff has been so responsive and caring and the cost was drastically less even with my flying back in April compared to the $42,000 it would have cost me in the states, I spent $10,150 and I have never had the service in this country from a dentist that I am receiving from these wonderful people.

Again, I'm sorry for your experience but curious why you didn't pursue the iv sedation, express your dissatisfaction with the wax teeth and finally go back and take advantage of the 5 year warranty on your implants? I'm glad you're happy now but that is a lot of money to have spent and be unhappy!

thanks for sharing your experience. If you look at the xray I posted, you can see the implants aren't even in the actual jawline.

The Xray was taken by the dentist. He did not even bother to look at the Xray before sending me home. I also provided an Xray of my mouth prior to scheduling any work or booking a flight to Cancun. It is clear to every U.S.

dentist that has reviewed my case that bone grafting was necessary before implants could be attempted but the dentist in Cancun did not even mention it to me. I also did extensive research prior to my dental work. I am not a dentist or a dental expert . I realized that implants could fail but ALL of them a week later?

They failed because they were never inserted into my bone.

Sure they are guaranteed but after finding out that the work I had done at Cancun Costmetic Dentistry was negligent and improper by 2 U.S. dental implant experts, I couldn't see spending more money to travel to Cancun, to HOPE they would do it right the second time.

Same exact situation down to the severe pain, even extended our stay because they could not get denture to "snap" in what a joke, I use the term loosely but dr. does not describe any of these people, very incompetent. Used extreme excessive force to force denture in place and broke the headrest, I heard a loud crack asked him what was that crack, he said he didnt know I said it sounded as if you cracked the denture, but day later implats failed.I can not stress enough DO NOT GO TO CANCUN DENTAL.

I am so sorry this happened to you too. The website is very misleading.

I failed to mention in my original posting about how much trouble they had trying to snap the dentures in the first time. Since my implants were placed crooked, the dentist (I use this term loosely) came up with an order of how to snap them in, front first, then left side, then right side.

There is no way a patient would know how crazy that sounds unless they had some knowledge of implant dentistry. I understand your frustration unfortunately.

He should have his dental licence revoked. All my dental work had to be redone as well.

Cancun needs to get a dental board to oversee these tourism dentists and provide protection for patients.

Over and over again I see patients who go offshore to get what they think will be a great deal in dental care.

When they return, I see overtreatment and grossly negligent treatment. The patients have to pay me to fix things that should not have been done to start with.

I have traveled extensively and gone to international dental conventions.

I have worked in an office in Colombia and one in Peru. Many people who practice as dentists in Latin America never went to dental school. They were just dental assistants who got their name forged on a diploma.

Many governments of Latin America do not bother to prosecute these imposters.

Thank goodness the pitfalls of offshore dental tourism is publicized in Canada. Our patients don't hear a peep about these problems!

Certain dentists should read up on codes of ethics and follow them!

some of these people are not even trained professionals. No formal school at all.

People need to be more careful when selecting healthcare providers.

Its not the same as picking someone to change your tire....you can actually die from poorly (or not even) trained dentists and doctors. Be smart people

The dental work I had done there had to be all re-done. Just atrocious dental work.

If they want the dental industry to grow in Cancun, then they really need to create a system that protects dental tourists instead of one that leaves patients unprotected and these so called "dentists" such as him not facing a dental board for his negligence. Sparkymike, hope the experience you had will make travelling patients reconsider even doing a dental trip, or at the very least NOT picking Dr.German for major dental work.

Completely agree with not choosing Dr. German Arzate and doing whatever it takes to have dental work done at home.

Until Cancun has some sort of dental board overseeing these tourism dentists and have protection for patients, it is a huge risk. Especially if you choose his clinic.

Hi Anna, i had massive work done in Cancun Cosmetic Dentistry and everything went great. I know they have some bad reviews in here, but i think there's always two sides of the story and it is very easy to post anonymous without someting to prove what you're saying.

I had upper All on 4, crowns and implants on the lower and everything was good, i have no complain about the doctor or the staff, everyone treated me very kindly and every procedure was explained to me. So, i know it's a gamble to go overseas to get dental work done but for me has been great.

Thank you Hopestar! What do you know about Ocean dental in cancun?

I was loking into them also, but i decided on Cancun cosmetic dentistry because despite this few bad reviews, they have a lot more good reviews and videos of patients saying good things, i didn't even went to an appointment at Ocean Dental. If you want, i can give you the email of the person that arrange everything for me.

She was always very helpful even with my hotel reservations and it's not part of her work! I think you should definetly at least go to an appointment if you're going to Cancun anyway.

Stay in Florida to do the dental work or go to a dental school there, but whatever you do, don't go to Cancun Cosmetic Dentistry!

WHY?? I was thinking of going to Ocean dental in Cancun for a Bridge!!

This entire thread is fake to get business. Beware, readers!

Remember your mouth may travel south but your rights do not. Until Mexico has an legitimate central data base in which foreign consumers can check a dentist for violations it will continue to be a gamble.

Not knowing beforehand that a dentist has complaints can be disastrous.

I believe the clinic and dentist referred to here was profiled on Canadian television for some terrible acts. Protect that smile its the only one you have.

Hello 'anonymous', the response of the implants can vary from patient to patient, and even from different implants in the same patient depending on the use, the bone reaction and density and the care you give them.

​Now, dental implants can break, yes they can, in fact when that happens, we also have a warranty with the manufacturer, such as Nobel, biocare, Straumann, Zimmer, etc, and they send a new one, they are aware of this matter, and it can happen. On another hand, your body can naturally reject dental implants, which means, even the implants placed in the USA could be rejected too, there are many factors such as bone density, care, personal hygiene, etc​. We need your full name to check on your case and your file, we want to remind you, you do have a warranty and we are always open, our phone is open, we are willing to ​help you, please contact your dental planner we provided when you came and we will find a solution for you as we do with all our patients.

These posts by Danielmartin look like damage control. Has posted under every complaint.

Is it hunting season already?! High seasons runs from Nov-March time to catch all them snowbirds willing to risk it. Cruising complaint boards hoping to convince people of respectability and accountability but leaving mostly fairy tales and empty promises.

ok well now that both implants have loosened and one is actually broken requiring oral surgery to replace I must disagree.

yes they have offered to fix the problem, but why would I fly back to Mexico to have the people who screwed up in the first place try to correct a problem they created.

no I have no trust in them

have two other American transplants that have no issues.

mayube they would cover the cost of fixing it here in the states, probably not!

Hello 'Appetites', the work was done under the protocol​, but the response of the implants can vary from patient to patient, and even from different implants in the same patient depending on the use, the bone reaction and density and the care you give them. Your body can naturally reject dental implants, which means, even the implants placed in the USA can be rejected too. We need your full name to check on your case and your file, we want to help you, please contact your dental planner we provided when you came and we will find a solution for you as we do with all our patients.

These posts from Danielmartin are looking like damage control. Has posted under every complaint made.

Hello 'Appetites'. No you did not get scammed, it sounds more like a lack of communication between you and your dental planner.

You do have a warranty, we provide warranty in all our dental pieces, including implants. In fact we do have announced in all our webpages and we even have youtube videos of some patients speaking about the warranty we gave them. There is nothing hidden here, if you have a problem the only thing you have to do is get in touch with us. You lost your implants and yes it can happen, anywhere, i am sorry to tell you.

Most important thing here is your oral health, so if you want to discuss it just remember you also do have a warranty, if you need help with your treatment your name needs to be provided instead of remaining anonymous. Just call us and we are always open.

Is it hunting season already?! Trying to catch all them snowbirds looking for cheap dental responding everywhere there is a complaint, even ones that were made years ago.

High season for this industry Nov-March. Seems this is when certain clinics beef up their advertising which include fairy-tales ,and empty promises.